Privacy policy
Privacy Policy
Last updated: October 13, 2026
Access Living ("we," "us" or "our") operates this online store. We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It is written to follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
When you visit our store, place an order or contact us, we may collect:
- Contact details: your name, email address, phone number, billing address and shipping address.
- Order details: the products you buy, order history, returns and exchanges.
- Payment details: payments are processed securely by Shopify Payments and its payment partners. We never see or store your full card number.
- Messages: anything you send us when you contact customer support.
- Device and browsing information: your IP address, browser type, device type and the pages you view, collected through cookies and similar technologies.
How we use your information
We use your information to:
- Process, ship and track your orders.
- Handle returns, exchanges and refunds.
- Answer your questions and provide customer support.
- Send order confirmations and shipping updates.
- Send marketing emails, but only if you have agreed to receive them. You can unsubscribe at any time.
- Improve our store, products and services.
- Prevent fraud and keep our store secure.
- Meet our legal obligations.
Who we share your information with
We only share your information when it's needed to run our store and fill your order:
- Shopify, which hosts our store and processes payments.
- Our suppliers, who ship your order directly to you. They receive only what they need to deliver it, such as your name, shipping address, phone number and the items ordered. Some of our suppliers are located outside Canada.
- Shipping carriers, to deliver your package.
- Service providers who help us with things like email and analytics.
- Authorities, if required by law.
We never sell your personal information.
Information stored outside Canada
Some of our service providers and suppliers are located outside Canada, including in the United States and Asia. Your information may be stored or processed in those countries and may be subject to their laws. We only work with providers who protect personal information.
Cookies
Our store uses cookies to keep your cart working, remember your preferences and understand how visitors use the site. You can turn off cookies in your browser settings, but some parts of the store may not work properly without them.
How long we keep your information
We keep your information only as long as we need it to fill your orders, provide support, keep business and tax records, and meet our legal obligations. After that, we delete it or make it anonymous.
How we protect your information
We use reasonable safeguards to protect your information. Our store runs on Shopify, which uses secure encryption for payments and personal data. No method of storing or sending information online is 100% secure, but we work to protect your information.
Your rights and choices
You have the right to:
- Ask what personal information we hold about you.
- Ask us to correct information that is wrong.
- Ask us to delete your information, unless we need to keep it by law.
- Withdraw your consent to marketing emails at any time by clicking "unsubscribe" in any email or by contacting us.
To make a request, email us. We may need to confirm your identity first, and we will respond within 30 days.
Children
Our store is not intended for children, and we do not knowingly collect information from anyone under the age of majority in their province or territory.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page.
Contact us
If you have questions about this policy or your personal information, email us at supportaccessliving@gmail.com.
If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.