Shipping policy

Free shipping across Canada

Every order ships free to anywhere in Canada. There's no minimum order and no hidden fees. The price you see is the price you pay, plus applicable taxes.

Where we ship

We currently ship within Canada only.

Who ships your order

Access Living is an online store based in Minnedosa, Manitoba. We work with trusted supplier partners who ship your order directly to your door.

Larger items like rollators, shower chairs, transfer benches, ramps and raised garden beds ship from warehouses in Canada. So do most garden, hobby and activity products.

Smaller daily-living aids, like reachers, sock aids, shoe horns and jar openers, ship from our international partner.

If your order includes items from more than one supplier, they may arrive in separate packages, each with its own tracking number.

Processing time

Orders are usually processed within 1 to 3 business days.

Delivery times

Items from Canadian warehouses: usually 3 to 10 business days.
Small daily-living aids from our international partner: usually 10 to 20 business days.

Remote and rural areas may take a few extra days. Orders aren't shipped or delivered on weekends or holidays.

Tracking your order

When your order ships, we'll email you a tracking number. If your order arrives in more than one package, you'll get a tracking number for each.

Damaged or missing packages

Please check your order when it arrives. If anything is damaged or missing, email us within 7 days with your order number and a photo, and we'll make it right with a replacement or a full refund.