Refund policy

We want you to be happy with your order. If something isn't right, you can request a return within 30 days of receiving your item.

How to start a return

Email us at supportaccessliving@gmail.com with your order number and the reason for the return. Please don't send items back before contacting us. Our products ship from different suppliers, so once your return is approved, we'll email you the correct return address and instructions. Items sent back without an approved return can't be accepted.

What can be returned

Items must be unused and in the same condition you received them, in their original packaging, with proof of purchase.

What can't be returned

For hygiene reasons, we can't accept returns of items that have been worn, used or opened, including compression and diabetic socks, seat cushions and other personal care items. Gift cards are also non-refundable.

Return shipping

Return shipping costs are the customer's responsibility, unless your item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days with your order number and a photo, and we'll make it right with a replacement or a full refund, including shipping.

Exchanges

The fastest way to get a different item or size is to return the original and place a new order once your return is approved.

Refunds

Once your return is received and inspected, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If it's been more than 15 business days since your return was approved, please email us at supportaccessliving@gmail.com.